App / Mobile
va44 is clear about what data we collect, why we collect it, and how you can review or correct it at any time. This policy applies to your account, your transaction records including Nagad, Rocket and Upay activity, and any support contact you make with us. Access to our platform depends on your local law and eligible regions.
When you open an account with us, we collect the details you submit during registration — your name, contact information, and any identity verification documents we request. When you make a deposit or withdrawal using Nagad, Rocket or Upay, we record the transaction reference, amount and method so your account wallet reflects an accurate history. We also collect device and browser data when you access our platform — session identifiers, IP address and pages visited — to keep your account secure and to understand how our site performs. We do not sell this data to third parties for marketing. Where we work with payment processors to complete a Nagad, Rocket or Upay transaction, those processors receive only the data needed to complete that transfer. Cookie data collected during your session is used for session continuity and basic analytics. You can adjust cookie preferences through your browser settings at any time. Any data we hold is retained only for as long as your account remains active or as required by applicable record-keeping obligations. Whether this policy applies to you in full depends on your local law and eligible regions.
This policy covers data processed directly by va44 — your account registration details, wallet activity and support communications. It does not extend to third-party services you reach through links on our site, or to payment processors who operate under their own published terms. Understanding the boundary helps you know who to contact when a data question arises.
All data you submit when creating or maintaining your account falls under this policy — name, contact details, identity documents and login history. You can review this data by opening the account settings page.
Deposit and withdrawal records linked to Nagad, Rocket or Upay are covered here. The payment processor handling the transfer operates under its own terms; we hold only the reference data shown in your account wallet history.
Data generated by your browsing — pages visited, session duration, device type — is collected by us for security and performance purposes. This data is not shared with game studios such as PG Soft or Pragmatic Play for profiling.
External sites, social channels or payment apps you navigate to from our platform are outside this policy's scope. Those services have their own data practices; we have no control over how they handle your information once you leave our site.
You hold several practical rights over the data we keep on your account. First, you can request a copy of the personal data we hold by contacting our support team through the published channel in your account dashboard. Second, if any detail — your name, contact number or linked wallet reference — is recorded incorrectly, you can ask us to correct it; open a support ticket and describe the error clearly so we can update our records. Third, you can ask us to close your account and request deletion of personal data we are not legally required to retain; the support team will explain what can be removed and what must be kept under applicable record-keeping rules. Finally, if you have a question about how a specific data point is used — for example, why a Rocket transaction reference appears in your history — raise it through support and we will respond with a factual explanation. All requests are handled through the routes published on the site; we do not accept data requests through informal channels.
Open the account settings page to see the personal data and transaction history we hold. If anything looks unfamiliar — an unrecognised Nagad reference, for instance — contact support immediately with the transaction detail.
Submit a correction request through the support ticket system. Clearly state which field is wrong and what the correct detail should be. We will confirm once the update is made on our side.
If you are unsure why a specific data point is held — session logs, device data or a wallet reference — send a written query through the published support route. We aim to answer with a clear, factual explanation of the purpose.
You can ask us to close your account and remove data we are not obliged to retain. The support team will outline what falls under mandatory retention and what can be deleted, based on applicable rules at the time of your request.
For any privacy-related question — a data access request, a correction, or a query about how your Upay or Rocket transaction reference is stored — use one of the published contact routes below. We do not accept informal requests through social media or unverified channels.
Log in and open a support ticket from your account dashboard. Describe your data query clearly — include the relevant field or transaction reference — so we can respond accurately. This is the primary route for all data requests.
The live chat option is visible when you are signed in. Use it for straightforward privacy questions — for example, clarifying what data is held after a Nagad deposit. Complex requests such as account closure or full data review are better handled through a ticket.
A written email to the published support address creates a dated record of your request. Attach any supporting details — account reference, the specific data point in question — so the response can be specific rather than general.
Our approach to data handling follows a straightforward principle: collect only what is needed, keep it only as long as required, and give you a clear route to question or correct it. The sections below describe the four areas where this matters most to your account.
We keep account data for as long as your account is active. Once you request closure, data not subject to legal retention obligations is removed. Transaction references — including Nagad, Rocket and Upay records — may be kept for the period required by applicable financial record rules.
Cookies on our site maintain your session, remember your login state and collect basic analytics. No behavioural advertising cookies are placed without your knowledge. Adjust cookie settings in your browser at any time; disabling certain cookies may affect session continuity when you are signed in.
Your account login, wallet history and identity documents are stored in access-controlled systems. We do not share account credentials with game studios — PG Soft, Bigtime Gaming, Pragmatic Play and PlayStar receive session tokens for game delivery only, not your personal or payment data.
Any request to update, query or remove personal data goes through the published support routes — ticket, live chat or email. We do not accept changes through unverified third-party channels. Each request receives a response specific to the data point you have named.
These are the questions we hear most often about data, account records and your rights under this policy. If your question is not covered here, open a support ticket from your account dashboard.
We collect your name, contact details and any identity verification documents required during registration. If you make a deposit via Nagad, Rocket or Upay, the transaction reference and method are also recorded. We collect only what is needed to operate your account and verify your identity.
Open your account settings page to view your stored details and transaction history. For a full data access request — including session logs or identity records — submit a support ticket from the dashboard and specify which records you want to review. We will respond through the same channel.
Yes. Submit a correction request through the support ticket system, name the specific field that is wrong, and provide the correct detail. We will confirm once the record is updated. For payment references such as a Rocket transaction, include the reference number in your message.
Game studios — PG Soft, Bigtime Gaming, Pragmatic Play and PlayStar — receive session tokens to deliver game content. They do not receive your name, wallet details or identity documents. Payment data stays between you, us and the payment processor handling that specific transfer.
We remove personal data that is not subject to mandatory retention obligations. Transaction records — including Nagad, Rocket and Upay references — may be retained for the period required by applicable financial rules. The support team will explain exactly what is removed and what must be kept when you submit your closure request.
Whether this policy applies in full depends on your local law and eligible regions. If you are accessing our platform from Bangladesh, your use is subject to local legal requirements. We recommend reviewing the applicable terms and confirming your eligibility before using the platform.